SHIPPING & RETURNS
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I am a very small business so I only go to the post office once or twice a week - so I can give myself as much time as possible to paint! I appreciate your understanding. If you need your order shipped as soon as possible for a particular date, then please email me at emilydaystudio@gmail.com and I will try my best to accommodate this.
All artworks and products are shipped from Brisbane, Australia.
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Original pieces will be packaged and shipped within one week of ordering unless agreed otherwise (this does not include time for framing).
Fine art prints are printed to order, therefore will be packaged, hand signed and shipped within two weeks.
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Products will be packaged and shipped within one week of ordering.
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Prints will be posted in mailing tubes. Original pieces on stretched canvas and prints in frames will be carefully packaged and shipped in a box. Products such as tea towels & greeting cards will be posted in a compostable mailing bag or tracked envelope. All pieces will be packaged with care to ensure a safe delivery.
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Unfortunately due to COVID 19, domestic & international couriers are experiencing longer than usual shipping times. See all international shipping updates & delivery times here. Thank you so much for your patience.
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DOMESTIC SHIPPING:
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Online pricing is inclusive of free shipping and handling, anywhere in Australia, for orders over $100. Orders under $100 will have a flat rate of $10 applied at checkout. All packages are sent via regular Australia Post and a tracking number will be provided to you once your parcel has been sent.
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An option for Express Post is available at the checkout as a flat rate of $15 per order.
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Please be mindful that you are responsible for tracking your purchase. Failure to collect your parcel from your local post office will result in your parcel being returned to me, upon which you will need to cover the costs of re-postage.
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Please note that delivery times with Australia Post can vary depending on location and times of the year (example: Christmas). Regular post items should arrive in 2 to 5 business days for same-state deliveries. Please allow up to 7 business days for interstate deliveries. These are indicative times only by Australia Post, and cannot be guaranteed.
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INTERNATIONAL SHIPPING:
Firstly - if you live outside of Australia and would like to purchase some of my work - thank you so much! International orders will be shipped via Australia Post, starting from $25AUD. Shipping & handling rates will be calculated at the checkout based on the total postage weight of the order.
Once your order arrives in the destination country, it is passed onto your local courier service. Please be aware that you, as the customer, are liable for any taxes or fees that may occur upon importing artwork into your country of residence.
Upon confirmation of your order, please double check that your postage address is correct. If it needs to be altered, please email me at emilydaystudio@gmail.com with the correct information. Unfortunately, I cannot take on responsibility for an incorrect input of address at the checkout. If the order is returned to sender, shipping charges will apply to re-send the order.
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RETURNS & DAMAGES:
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Please note that I do not accept returns or exchanges for change of mind.
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Every necessary precaution is taken to make sure that any parcel arrives at its destination safely. Damaged items must be reported within 24hrs from receipt of parcel.
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Please send an image depicting the damage / fault (including the packaging) with your name, order number and contact number to emilydaystudio@gmail.com to ensure a speedy resolution. Please ensure you include photos of the damaged packaging as this information is necessary in order to proceed with insurance claims with courier companies.
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Once your email has been reviewed, I will contact you to arrange for a replacement to be sent to you. If a replacement piece is not available, or the purchase was an original art painting, we will discuss an alternative resolution.
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In the case of damages where the buyer is not at fault, Emily Day Studio will pay the shipping costs for returning the damaged item. The damaged item must be returned to me prior to the replacement being sent out.
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In the event where a product arrives damaged, please allow 2 weeks for the dispatch of a replacement, unless agreed otherwise, to take into consideration reprint times.
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